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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: Gift cards
Items cannot be returned if you have "changed your mind"
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will then return your money or a store credit whichever you choose.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 17 High Street Mansfield Victoria AU 3722.
We do not cover post if you have ordered the wrong size. You will need to freight the item back to use with a return paid bag inside to send the right size back to you.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 17 High Street, Mansfield, Victoria AU 3722
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Australian stock on hand
All stock is stocked in our shop in Mansfield Victoria so you won't be waiting weeks for it to arrive only to find out that it's come from overseas.
All orders go express post!
Meaning you should have your item within 2-3 days of purchase.
7 day support
Got a question? Call us, we can answer your questions 7 days a week!
All stock is stocked in our shop in Mansfield Victoria so you won't be waiting weeks for it to arrive. Find out why so many people love to buy from us.
Same day dispatch
If the postal system allowed it we'd be there every day. We believe that as soon as you buy your item it should be on it's way to you, so that's what we do.